It's your data, and you're in control of it. This page explains how to ask us to delete, blur, hand over or correct anything we hold about you — quickly and for free. CaptureWorks records ride and activity videos at partner venues (go-kart tracks, theme parks, bowling centres), and privacy is engineered in from the start: our systems are designed to automatically blur people who aren't the subject of the recording, and any footage you don't purchase is deleted automatically after 7 days. If you'd rather not wait, or you want anything else done with your data, here's how.
Delete my video
This is the request we get most often, so let's make it easy. Email support@captureworks.eu with the subject line [GDPR] Delete my footage and tell us:
- The venue where you were recorded (for example, the name of the go-kart track);
- The date and approximate time of your ride or session;
- Your session code or gallery link, if you still have it — it's on the QR code slip or in the link you scanned. This helps us find your footage in seconds rather than hours.
We'll locate the footage, delete it, and email you to confirm it's gone. And remember: even if you do nothing at all, unpurchased footage deletes itself automatically after 7 days.
I'm in someone else's video
First, some good news: in almost all cases, this is already taken care of. Our cameras are aimed at the person doing the activity, but other people can end up in the frame — in the background of a kart circuit, in the next bowling lane, or in the seat beside someone on a ride. That's exactly why our processing pipeline is designed to automatically detect and blur everyone who isn't the rider — spectators, passers-by, people in the background — with no request needed. By the time a video reaches its gallery, bystanders should already be anonymized.
That said, no automated system is perfect, and the honest thing is to say so. If you spot yourself still identifiable in someone's video despite the automatic blurring, tell us and we'll fix it. Email support@captureworks.eu with the subject [GDPR] I appear in someone else's video and include:
- The venue, date and approximate time;
- Where you were (for example, "spectator area near the finish line");
- A brief description of how to spot you (clothing, position in frame), and the video link or session code if you've seen the footage.
We'll review the footage and put it right — usually by applying the blurring properly, or by removing the footage where that's the better fix. We'll let you know what we did. Where the video belongs to someone else's purchase, we'll balance both people's interests — but a bystander asking to be made unrecognisable is a reasonable request, and we treat it that way.
All your rights, in plain language
Under the GDPR you have a full set of rights over your personal data. Here's each one, minus the legalese. For all of them, the "how" is the same: email support@captureworks.eu with [GDPR] in the subject line and tell us what you'd like.
- Access — ask us what data we hold about you and get a copy of it (including your footage, while it still exists). How to ask: "Please send me a copy of my data."
- Rectification — if something we hold is wrong (a misspelled name on your order, an old email address), we'll correct it. How to ask: tell us what's wrong and what it should say.
- Erasure — the "right to be forgotten". Ask us to delete your footage and/or your other data. How to ask: use the "Delete my video" steps above, or just say what you want removed.
- Restriction — ask us to put your data on hold (we keep it but stop using it) while, say, a dispute or accuracy check is resolved. How to ask: "Please restrict processing of my data while we sort this out."
- Portability — get the data you gave us in a common, machine-readable format so you can take it elsewhere. If you purchased your video, you already have the file — but we're happy to provide your order data too. How to ask: "Please send me my data in a portable format."
- Objection — object to processing we base on legitimate interests, including the recording itself. We'll stop unless we can show compelling grounds — and for marketing, we stop, full stop. How to ask: "I object to the processing of my data" plus a line on which processing you mean.
- Withdrawing consent — where we rely on your consent (for example, a marketing email opt-in), you can take it back at any time. Withdrawing doesn't undo anything done before, but we stop from that moment. How to ask: "I withdraw my consent for [whatever it was]" — or just click unsubscribe.
How we check it's really you
Before deleting or handing over data, we need to be reasonably sure we're talking to the right person — otherwise anyone could delete your video or request your data. We keep this proportionate:
- Usually the session code, gallery link, or the email address you used at purchase is enough — those tie you to the footage.
- If you don't have any of those, we'll ask a couple of simple questions about the session to narrow things down.
- We will never ask for ID documents unless strictly necessary — and if we ever do, we'll explain why, and you're welcome to black out everything except what's needed.
How long will it take?
- Confirmation of receipt: we'll acknowledge your request within a few working days, so you know it didn't vanish into a void.
- Full response: within one month of receiving your request. Simple deletions are usually much faster.
- Complex cases: the GDPR (Article 12(3)) lets us extend by up to two further months for genuinely complex or numerous requests — if that ever applies, we'll tell you within the first month and explain why.
- Cost: free. Always — unless a request is manifestly unfounded or excessive (for example, endlessly repeated), in which case we may charge a reasonable fee or decline, and we'll explain our reasoning.
Not satisfied?
If you feel we've handled your request badly, please tell us first — we'd genuinely like the chance to put it right. You also always have the right to complain to a data protection authority. For the Netherlands, where we're based, that's the Autoriteit Persoonsgegevens (Dutch Data Protection Authority): autoriteitpersoonsgegevens.nl. If you live in another EU country, you can complain to your local supervisory authority instead — whichever is easier for you.
Want the full picture?
This page is the practical "how do I ask" guide. Full details of what we process, why, on what legal basis and for how long are in our Privacy Policy — the two documents are designed to be read together.