Welcome to CaptureWorks. These Terms of Service govern your use of our video capture service and your purchase of ride and activity videos through our online galleries and checkout. Please read them before you buy — they explain exactly what you are purchasing, how delivery works, and what your rights are. By completing a purchase you agree to these terms.
1. Who we are
The service is operated by CaptureWorks B.V., a company registered in the Netherlands:
- Registered address: Van de Reijtstraat 62, 4814 NE Breda, the Netherlands
- Chamber of Commerce (KvK) number: 95726527
- VAT number: NL867262916B01
- Email: support@captureworks.eu
In these terms, "CaptureWorks", "we", "us" and "our" refer to CaptureWorks B.V.; "you" refers to the customer using the service or making a purchase.
2. Definitions
- Venue — an entertainment location (such as a go-kart track, theme park or bowling centre) where a CaptureWorks capture system is installed.
- Session — a single ride or activity during which our system records footage.
- Preview — the watermarked or reduced-quality sample of a Video shown in the online gallery before purchase.
- Video — the specific digital video clip offered for sale, being the same recording shown in its Preview, delivered in full quality and without preview watermarks.
- Session Code — the QR code, short link or alphanumeric code that gives access to the gallery for a particular Session.
3. What the service is
CaptureWorks operates automated camera systems at participating Venues. During your Session, the system records footage of the ride or activity. Afterwards, you can scan a QR code or follow a short link to an online gallery, watch Previews of the available Videos, and purchase one or more Videos through our online checkout. Purchased Videos are delivered digitally: you can stream them and download them immediately after payment.
No account or registration is required. Access to a gallery works through the Session Code (see section 6).
4. What you are buying
This section matters most, so we state it plainly:
What you purchase is the specific Video shown in the Preview — exactly that recording, in full quality and without watermarks. You can watch the Preview in full before deciding to buy. The Preview shows the actual content, length, camera angle(s), any applied privacy processing (such as bystander blurring — see section 5) and overall character of the Video you will receive.
The delivered Video conforms to the contract when it matches the Preview in content and is delivered in the full (non-preview) quality of the underlying recording, in a common playable format. The purchase is not a promise of a particular duration, number of camera angles, framing, or subjective level of quality beyond what the Preview shows.
By completing checkout, you confirm that you have had the opportunity to view the Preview of each Video in your basket and that you are purchasing each Video on the basis of its Preview.
5. The nature of the recordings
Our Videos are automated recordings of a live, fast-moving and uncontrolled moment. They are sold as entertainment souvenirs of that moment. Variability is an inherent part of the product, not a defect. In particular:
- Length. Clip duration depends on the duration of your ride or session and on how the Venue has configured the system. Shorter rides produce shorter clips.
- Camera angles. The number of camera angles varies by Venue, mounting position and Session. A Video may be delivered from a single camera, for example where an angle was occluded, a camera was temporarily unavailable, or the Venue uses a single-camera setup.
- Image and sound quality. Recording conditions are outside our control. Lighting, weather, speed, vibration, helmets and visors, other guests in frame, lens contamination, reflections and general Venue conditions all affect the result.
- Privacy processing. Our systems are designed to automatically anonymize (for example, blur) persons other than the participant(s) of the Session, such as bystanders and people in the background. This blurring or anonymization is an intended privacy feature of the product, not a defect: a Video in which persons other than the participant(s) appear blurred or otherwise anonymized conforms to the contract. The Preview shows this processing as applied — what you see in the Preview, including any blurring, is what you get.
- Coverage. We cannot guarantee that every Session is captured, that you are visible or identifiable in every frame, or that any particular moment of your Session appears in a Video.
To the maximum extent permitted by law, the service and the Videos are provided "as is" and "as available", with the characteristics shown in the Preview. Nothing in this section or these terms limits or excludes your mandatory statutory rights as a consumer, including your rights regarding conformity of digital content under EU and Dutch law (see section 10).
6. Session Codes and gallery access
- Your Session Code is the key to your gallery. Keep it confidential. Anyone holding the code can view the Previews for that Session and purchase Videos from it.
- We are not responsible for access to your gallery, or purchases made through it, by people you have shared your Session Code with, or that result from your failure to keep the code reasonably secure.
- If you believe a code has been misused, contact support@captureworks.eu and we will assist where reasonably possible.
7. Availability of footage and purchase window
Previews and unpurchased footage are available for a limited period only: footage is stored for 7 days after your Session, after which it is permanently deleted and can no longer be purchased or recovered. Retention details are set out in our Privacy Policy.
Purchased Videos: download your copy promptly. The same 7-day storage window applies to purchased Videos: your Video remains available for streaming and download for up to 7 days after your Session, after which the files are permanently deleted from our systems. The delivery link is not permanent storage — download your Video and keep your own copy, which is yours to keep forever under the licence in section 11. We recommend downloading immediately after purchase.
8. Prices and payment
- All prices shown in the gallery and checkout are in euros and include VAT, unless explicitly stated otherwise.
- You can buy multiple Videos in a single checkout using the shopping basket.
- Payments are processed by Stripe, our payment service provider. We do not store your card details. Stripe's processing of your payment data is subject to Stripe's own terms and privacy policy.
- The contract for a Video is concluded when your payment is confirmed. We may decline or cancel transactions where we reasonably suspect fraud or misuse; any amount already paid for a cancelled transaction will be refunded.
- Obvious pricing errors do not bind us; if you have already paid, you will be refunded.
9. Delivery and your right of withdrawal
Videos are digital content delivered without a physical carrier. Delivery takes place immediately after successful payment, by making the Video available for streaming and download.
Important — loss of the 14-day withdrawal right. EU consumer law gives you a 14-day right of withdrawal for online purchases, but this right does not apply to digital content once performance has begun with your consent. By completing checkout you:
- expressly request and consent to immediate delivery of the Video(s) after payment; and
- acknowledge that you thereby lose your right of withdrawal as soon as the streaming or download of a purchased Video begins (Article 16(m) of Directive 2011/83/EU; Article 6:230p of the Dutch Civil Code).
We confirm this consent and acknowledgment in your order confirmation. Losing the right of withdrawal does not affect your statutory rights if the delivered Video is not in conformity with the contract (see section 10).
10. Conformity, complaints and remedies
You are entitled to a Video that conforms to the contract as described in section 4: the recording shown in the Preview, delivered in full quality, in a common playable format, accessible via the delivery link. Examples of non-conformity include: the delivered file differs from the Preview, the file is corrupted or unplayable in common players, or delivery fails entirely.
10.1 How to complain
If something is wrong with a purchased Video, contact support@captureworks.eu as soon as possible, preferably within a few days of delivery and with your order reference. Reporting promptly matters here: the underlying footage is permanently deleted 7 days after your Session (section 7), so early reports give us the best chance to re-deliver or repair. Later reports remain valid, but may only be resolvable by refund. This complaint window is a request, not a cut-off: it does not limit your statutory rights or statutory complaint periods.
10.2 Remedies
We resolve valid complaints in this order:
- Re-delivery or repair — we re-send the Video, fix the file, or restore access;
- Replacement or goodwill — where re-delivery is not possible, we may at our discretion offer a re-delivery code or comparable replacement;
- Refund — where the issue cannot be remedied, we refund the price paid for the affected Video(s).
If a purchase cannot be fulfilled at all (total fulfilment failure), it is refunded automatically. Refunds are made to the original payment method.
10.3 Your statutory rights
Nothing in these terms excludes, limits or modifies your mandatory rights as a consumer, including your conformity rights for digital content under Directive (EU) 2019/770 as implemented in the Dutch Civil Code. Where any provision of these terms conflicts with those rights, your statutory rights prevail.
11. Your licence to purchased Videos
When you purchase a Video, we grant you a personal, non-exclusive, non-transferable, perpetual licence to download, store, view and share the Video for private, non-commercial purposes — for example keeping it, showing it to friends and family, or posting it on your personal social media.
You may not:
- sell, rent out, sublicense or otherwise commercially exploit the Video without our prior written consent;
- use the Video in advertising, paid promotion or other commercial contexts without our prior written consent;
- remove or alter any embedded notices or identifiers, or misrepresent the origin of the Video.
CaptureWorks and/or the Venue retain all intellectual property rights in the recordings, the capture systems and the service. Purchase of a Video transfers no intellectual property rights to you.
Other people in your Video. Because recordings capture live activities, your Video may incidentally show other guests. Persons other than the participant(s) of your Session are normally anonymized automatically (see section 5). You nevertheless agree to use and share the Video respectfully and lawfully, and you are solely responsible for your own publication or sharing of the Video, including compliance with the privacy and portrait rights of others. Our Privacy Policy explains how persons who appear in footage can contact us.
12. Acceptable use
You agree not to:
- access galleries or footage you are not entitled to, or attempt to circumvent Session Codes, watermarks or technical protections;
- scrape, copy or redistribute Previews or gallery content;
- use the service for unlawful, harassing or harmful purposes, or interfere with its operation;
- resell Session Codes or purchased content.
We may suspend or block access to the service in case of misuse, without prejudice to rights you have already validly acquired (such as Videos you have already purchased).
13. Liability
To the extent permitted by law:
- our total liability towards you in connection with a purchase is limited to the price you paid for the affected Video(s);
- we are not liable for indirect or consequential damages, such as lost enjoyment beyond the Video itself, lost data not caused by us, or costs of substitute services;
- we are not liable for the conduct of Venues, for ride or activity conditions, or for interruptions caused by events outside our reasonable control.
These limitations do not apply to damage caused by our intent or deliberate recklessness, to liability for death or personal injury caused by our fault, or in any other case where limitation is not permitted under mandatory Dutch or EU law. Your statutory consumer rights (section 10.3) remain unaffected.
14. Privacy
Recording, storage, retention and deletion of footage, and the processing of your personal data (including payment-related data handled via Stripe), are described in our Privacy Policy, available on this website. The Privacy Policy also explains the retention period for unpurchased footage (see section 7).
15. Changes to these terms
We may update these terms from time to time, for example when the service changes or the law requires it. The version published on www.captureworks.eu at the time of your purchase applies to that purchase. Material changes will be indicated by updating the "Last updated" date at the top of this page.
16. Severability
If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be deemed replaced by a valid provision that most closely reflects its intent.
17. Governing law and disputes
These terms and every purchase under them are governed by Dutch law. If you are a consumer residing in another EU country, you additionally keep the protection of any mandatory consumer law provisions of your country of residence.
If you have a complaint, please contact support@captureworks.eu first — we aim to resolve issues quickly and informally, and most issues are solved this way.
If we cannot resolve a dispute together, it may be submitted to the competent Dutch court: the District Court of Zeeland-West-Brabant, Breda location, unless mandatory law designates a different court. If you are a consumer and we invoke this clause, you have one month from our written reliance on it to choose instead the court that is competent under the law; if you do, the dispute will be heard by that court.
Consumers in the EU can also seek free advice and assistance in cross-border disputes from the European Consumer Centres Network (ECC-Net) — in the Netherlands via the European Consumer Centre (europeesconsumentencentrum.nl). Where a dispute falls within the remit of a recognised Dutch dispute resolution board (geschillencommissie), you may also be able to bring it there. (The former EU online dispute resolution (ODR) platform was discontinued in July 2025 and is no longer available.)
18. Contact
CaptureWorks B.V.
Van de Reijtstraat 62
4814 NE Breda, the Netherlands
KvK: 95726527 — VAT: NL867262916B01
Email: support@captureworks.eu